Visit Scotland Grading Review

We were really pleased to retain our 3 Star Visit Scotland Quality Grading in 2019. I have just been re-reading the report and thought I would share some of the assessor's comments. It is GREAT to receive such a positive review

“I must say that this is one very smart and well-provisioned property, with clear thought given to guest comfort. You continue to listen to feedback from your guests and make adjustments based upon their suggestions.
 •    I have made increases this year to all cleanliness scores. I had time to perform some thorough checks during my walk around, and I can only describe the entire property as spotless. Clear attention to detail in areas such as ovens, fridge seals, bathroom  surfaces, showerheads, light fittings and behind furniture. Overall, extremely impressive.
 •    The exterior remains in very good order, and this year there was a good array of outside planters arranged on the neat lock-block  driveway. The side garden part of the property is safely enclosed by a fence, allowing  for a more child friendly area.
 •    I have increased some of the welcome/arrival procedures to excellent. You greet all guests personally, and perform a full in-depth show-round. Instructions and visitor information is clearly highlighted, and you are happy to perform any further personalised recommendations during their stay. You try your best to be flexible around early arrivals/late departures due to ferry and airport timetables. Great welcome pack available, with clear personalised additions such as treats for special occasions.
 •    The score for Heating/Lighting in the public areas has been increased to excellent. Clear use of excellent side-lighting and varied circuits to allow for different  levels of mood lighting, plus I am sure the burner in the centre of the lounge creates a brilliant ambiance in the cooler months with darker evenings.“